What to collect first
- Signed lease and resident-responsibility provisions
- Original maintenance request
- Appointment confirmation
- Any cancellation or rescheduling record
- Technician work order and diagnosis
- Photos/videos submitted with the request
- Invoice or cost breakdown
- Resident ledger showing the service/trip charge
- Prior maintenance reports for the same issue
Progress publishes a minimum $105 service fee
The current Progress FAQ says a minimum $105 service fee applies when requested maintenance is for something that falls under resident responsibility. The diagnosis and lease responsibility therefore matter as much as the amount itself.
Trip charges have a different trigger
The same FAQ warns that a trip charge can be added when the company is not given at least 24 hours notice before a service-visit change. Keep appointment history separate from the underlying repair responsibility.
Owner-responsibility maintenance should be separated
Progress states that there is no maintenance service fee when the issue falls under company responsibility. If a charge appears, compare the technician finding with the resident-responsibility and owner-responsibility lists.
Records to request
- Work order.
- Technician diagnosis.
- Parts/labor breakdown.
- Trip-fee reason, if any.
- Photos attached to the service request.
- Current fee disclosure and lease clause.
Compare this fee across management companies
Use the company-specific disclosure above first, then compare the same fee category across other operators that publish a source-based RentBillCheck guide.
Official sources
Current official FAQ publishing the minimum $105 resident-responsibility maintenance service fee and discussing trip charges.
Progress ResidentialHome Care and Maintenance ↗Current official maintenance page describing resident and company maintenance responsibilities and noting that trip fees may apply.