Reconcile the math first
A resident ledger can contain rent, utilities, late fees, service charges, payments, concessions, deposit credits, reversals and adjustments. Rebuilding the arithmetic helps separate a calculation problem from a dispute about whether a particular line belongs on the account.
Useful records
- Full resident ledger, not only the final balance.
- Bank or card confirmations for each disputed payment.
- Lease and fee addenda for recurring or late charges.
- Move-out statement and security-deposit credit.
- Utility statements when third-party billing appears on the ledger.
- Emails or notices showing reversals, concessions or promised credits.
If the numbers do not reconcile
- Check the opening balance and statement date range.
- Look for a payment or credit posted in a different period.
- Check for duplicate charges or reversals.
- Separate rent-ledger lines from third-party utility statements.
- Ask for the complete transaction history if a posting is missing.