Reconcile the math first
A resident ledger can contain rent, utilities, late fees, maintenance chargebacks, HOA fines, service charges, payments, concessions, deposit credits, reversals and adjustments. Rebuilding the arithmetic and posting dates helps separate a calculation problem from a dispute about whether a particular line belongs on the account.
Useful records
- Full resident ledger, including posting dates and transaction descriptions.
- Bank or card confirmations for each disputed payment.
- Lease and fee addenda for recurring or late charges.
- Maintenance work orders or HOA notices when those charges appear.
- Move-out statement and security-deposit credit.
- Utility statements when third-party billing appears on the ledger.
- Emails or notices showing reversals, concessions or promised credits.
If the numbers do not reconcile
- Check the opening balance and statement date range.
- Look for a payment or credit posted in a different period.
- Check for duplicate charges or reversals.
- Compare each posting date with the underlying notice, invoice or payment confirmation.
- Separate rent-ledger lines from third-party utility statements.
- Ask for the complete transaction history if a posting is missing.
Save the reconciliation with the dispute record
Use Copy reconciliation to paste the dated line-item summary into a note or email, or use Print / Save PDF for a static copy. The output is an arithmetic worksheet, not a legal conclusion.