Conservice describes RUBS as allocating property utility expense using factors such as occupants, square footage or bedrooms/bathrooms.
Conservice states that its managed utility service includes a service fee; the amount and whether it can be passed through depend on the arrangement and applicable rules.
Conservice provides resident/tenant support for billing and account questions.
The company markets expense-recovery and resident billback services across multifamily and single-family housing.
What to check on a Conservice bill
- Metered, submetered or RUBS billing method
- Water, sewer, trash, gas or other allocated charges
- Billing and service fees
- Occupancy dates and allocation inputs
- Vacant-cost recovery or setup-related charges
- Lease utility addendum and state utility-billing rules
A high Conservice bill needs a method check
The biller name alone does not explain why the amount is high. Identify whether the charge is direct usage, submetered usage, a RUBS allocation, a property pass-through, a service fee or a vacant-cost recovery item. Then compare that method with the lease utility addendum and state rules.
What to request or compare
- Current and prior Conservice statements.
- Billing period and occupancy dates.
- Meter readings or the RUBS/allocation formula and inputs.
- Property-level utility invoice or cost pool when available and relevant.
- Lease utility addendum and disclosed administration/service fees.
- State rules governing submetering or allocated utility billing.
Official sources
Official resident support page for utility-account and billing questions.
Conservice · companyExpense Recovery ↗Official description of resident billback, expense recovery and service-fee economics for property operators.
Conservice · companyHow to Use RUBS to Improve Utility Cost Recovery ↗Company explanation of RUBS allocation factors and utilities commonly billed through the method.
Conservice · companyWhy Vacant Cost Recovery is Important ↗Company explanation of prorated vacant-period utility recovery and potential recovery fees where regulation allows.