AUM Utility Bill Too High? Check Allocation, Admin Charge & Timing

Do not combine the AUM Admin Charge with utility usage

AUM describes the Admin Charge as a monthly amount for calculating, processing and managing the property’s utility billing program. Keep that line separate when comparing utility cost month to month, then check the lease and applicable state rules for fee disclosure or limits.

Allocation inputs can drive the result when there is no unit meter

AUM says non-metered utility charges can be allocated using bedroom count, occupant count, square footage or a combination. Verify the exact method used at your property and the resident inputs assigned to your unit.

First-bill timing can look unusual

AUM says statements are issued monthly and billed one month in arrears, with the first statement prorated based on move-in date and generally received within 45 days. Compare service dates rather than assuming the mailing month is the consumption month.

Move-out charges may flow through the property

AUM’s FAQ says the property notifies AUM of the move-out date and collects final charges and outstanding AUM amounts. Compare any property-ledger or deposit deduction with the underlying AUM statement period before accepting the final total.

Useful billing questions

• What exact allocation or meter method is configured for my unit?
• What occupant/bedroom/square-footage values were used?
• What part of the bill is the AUM Admin Charge?
• Which service period is represented by this statement?
• What AUM statement supports a move-out ledger charge?

Compare the bill, then organize the records

Use the company disclosure above to understand the billing process, then put two actual statements side by side. After that, gather the lease utility addendum, billing method, allocation or meter inputs, identifiable fees and support correspondence before asking for a correction or missing documentation.