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Companies/AUM (American Utility Management)
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Third-party utility billing and utility management provider

AUM (American Utility Management) Utility Billing Guide

American Utility Management (AUM), now part of the RealPage family, provides resident utility billing and utility management services. Its resident FAQ describes individually metered billing, bedroom/occupant/square-footage allocation, the AUM Admin Charge, arrears billing, move-out handling and resident account records.

Last reviewed: September 1, 20263 official sources cited
RoleThird-party billing provider

AUM says it contracts with properties to provide resident utility billing services.

AllocationBedroom / occupants / square feet

AUM says non-metered resident charges can use bedroom count, occupant count, square footage or combinations.

Admin chargeMonthly billing-program charge

AUM describes the AUM Admin Charge as a monthly charge for calculating, processing and managing the property utility billing program.

First statementWithin about 45 days

AUM says the first statement is prorated by move-in date and is generally received within 45 days because billing is one month in arrears.

What to check on a AUM (American Utility Management) bill

  • Individually metered versus allocated billing
  • Bedroom, occupant or square-footage allocation inputs
  • AUM Admin Charge
  • First statement proration and arrears timing
  • Move-out final charges collected by the property
  • Current/past statements and payment history in the resident portal

Specific AUM (American Utility Management) billing guides

AUM Utility Bill Too High? Check Allocation, Admin Charge & Timing
Review an AUM utility statement by separating metered or allocated utility cost, bedroom/occupant/square-footage inputs, the AUM Admin Charge, arrears timing and move-out charges.

For an AUM statement

  • Identify whether the unit is individually metered or allocated.
  • If allocated, confirm the property-specific bedroom/occupant/square-footage method.
  • Keep the AUM Admin Charge separate from the underlying utility amount.
  • For the first statement, verify move-in proration and the arrears service period.
  • At move-out, compare the final AUM period with the property’s final ledger or deposit accounting.

Use the resident portal as an evidence source

AUM says residents can access current and prior statements, payment history and balances online. Save those records before disputing a calculation or comparing a final property-ledger charge.

Company page ≠ legal conclusion. A company billing page, regulator record or settlement does not by itself decide whether an individual charge is valid. Match the exact property, lease, billing method, dates, evidence and state/local law.

Official sources

AUM · companyFrequently Asked Questions for Residents ↗

Official resident FAQ covering billing method, allocation inputs, admin charge, first bill, move-out, high-bill questions and payments.

AUM · companyAUM Resident Portal ↗

Official resident portal information for statements, payment history, balances, inquiries and Auto-Pay.

AUM · companyAbout AUM ↗

Official company history and utility-management service description.

Related tools

Identify Billing Method →Compare Utility Bills →Utility Evidence Checklist →State Utility Rules →Final Bill After Move-Out →Check My Charges →