What to collect first
- Current YES bill and two prior bills
- Meter readings or consumption shown on the statement
- Whether the bill identifies estimated usage
- Billing period and move-in/move-out dates
- Monthly service, setup, late or other service charges
- Lease or landlord document authorizing utility-related charges
Separate consumption from service charges
YES lists possible account-related charges such as monthly service, setup, late-payment, returned-payment and meter-dispute charges. Put those on a separate line from actual utility consumption before comparing month to month.
Check whether usage was estimated
YES says estimated consumption can be used when submeter data cannot be obtained, and a final bill may be estimated before move-out. If the usage itself changed sharply, determine whether the statement shows actual or estimated data.
Some charges are set by the landlord
YES states that payment responsibility and landlord-imposed charges can come from the lease, rental agreement or other landlord document. A YES statement can therefore contain both billing-company activity and property-selected obligations.
A useful billing inquiry asks for specifics
- Was consumption actual or estimated?
- What beginning and ending meter data were used?
- What dates are included?
- Which line items are YES service charges?
- Which line items were imposed by the landlord?
- What lease or disclosure governs those charges?
Compare the bill, then organize the records
Use the company disclosure above to understand the billing process, then put two actual statements side by side. After that, gather the lease utility addendum, billing method, allocation or meter inputs, identifiable fees and support correspondence before asking for a correction or missing documentation.
Compare this fee across management companies
Use the company-specific disclosure above first, then compare the same fee category across other operators that publish a source-based RentBillCheck guide.
Official sources
Official terms explaining submetering, estimated usage, service charges and lease-based payment responsibility.
YES Energy ManagementBilling Inquiry ↗Official billing-inquiry channel for residents.